Introduction
These terms apply when you use our website or work with Studio 27. "Studio 27", "we" and "us" means Singularity (Australia) Pty Ltd, trading as Studio 27 Creative (ABN 81 660 609 405). "You" means the person or business using the site or engaging us.
We have written these to be read. If anything is unclear, ask us.
1. How these terms fit with your agreement
Most of our work runs under a proposal and a signed agreement. If you have one, it comes first: wherever the signed agreement and these terms differ, the signed agreement applies. These terms cover everything the agreement does not, and any work we do for you without one.
2. What we do
Studio 27 is a brand and marketing studio. Our services include, but are not limited to brand strategy, marketing and content systems, content production (writing, design, photography and video), email marketing, digital experiences such as websites, and ongoing advisory. The exact scope for your engagement is set out in your proposal.
We work as an independent contractor. Nothing here creates an employment relationship, partnership or joint venture between us.
3. Proposals and scope
Proposals and quotes are valid for 30 days unless they say otherwise.
The scope is what the proposal describes. Work outside it is discussed first and only starts once a price has been agreed in writing. No surprise invoices.
If circumstances change and the scope needs to move, we will tell you early and agree the change together.
4. Fees and Payments
Fees and payment timing are set out in your proposal. Engagements are typically a foundation fee on commencement, then a monthly fee invoiced in advance.
Invoices are payable within 14 days of the invoice date. Prices exclude GST unless stated.
If an invoice is more than 14 days overdue, we may pause work until the account is up to date. We will always talk to you before we do.
Third-party costs are yours unless we agree otherwise in writing. That includes advertising and media spend, stock imagery, music, fonts, software subscriptions, licences and printing. We will flag these before they are incurred.
5. Working Together
Good work needs both sides. To let us deliver, you agree to:
Give feedback and approvals in reasonable time.
Give us access to the assets, accounts, brand materials and information the work needs.
Nominate one main point of contact.
Timelines are our best estimate and depend on those things. If feedback or materials are delayed, delivery dates move with them.
6. Revisions and Approvals
Unless your proposal says otherwise, each deliverable includes two rounds of revisions. Further rounds, or changes to something already approved, are quoted before we start them.
Once you approve a piece of work, you are confirming it is accurate and right for your business. You are responsible for the factual and legal accuracy of claims about your own products, services and industry, so please check those closely.
7. Who owns what
Your materials stay yours. Anything you give us remains your property. You confirm you have the right to share it with us and for us to use it in your work.
Final deliverables become yours on full payment. Once paid for, the final work we produce specifically for you is your property.
Our methods stay ours. We keep ownership of what we bring to every engagement: our methodologies, frameworks, templates and the Studio System. You get a licence to use them as part of your deliverables.
Third-party assets keep their own licences. Fonts, stock imagery, music and software remain subject to their licence terms, and any ongoing licence costs are yours unless we agree otherwise.
Drafts, unused concepts and raw material stay with us unless we agree otherwise. Final deliverables mean the finished, edited work. Raw footage, unedited photographs, project files and outtakes are not deliverables and remain Studio 27's property. If you want them, we can licence them separately.
8. Showing the work
We are proud of what we make with our clients and may show finished work in our portfolio, case studies and social channels. We will not publish anything confidential, and we will not share work before you have launched it. If you would rather we did not show your work at all, tell us and we will respect that.
9. Footage, photography and media licensing
Studio 27 owns the copyright in the footage, photography and other content we create, unless a signed agreement says otherwise. When you engage us, you receive the final deliverables and a licence to use them for the purpose they were made for, as described in your proposal. We do not sell the copyright.
Credit. When our work is published on third-party media channels, including press, broadcast, partner websites and other brands' social accounts, it must be credited as captured and produced by Studio 27 Creative. On your own channels we appreciate a credit where it is practical, though it is not required unless your proposal says so.
Use beyond the original purpose. If you, or anyone else, want to use our content beyond what was agreed, for example in paid advertising, by a media outlet, by a partner or sponsor, in a different market, or after a licence period ends, that use needs a separate licence from us. We will quote it and confirm it in writing before the content is used. Licences are non-exclusive unless we agree otherwise. Exclusive or perpetual rights are priced accordingly.
Content captured at events or outside an engagement. Footage and photography we capture at events, launches or newsworthy moments, where no engagement covers it, is ours. It is available to licence, not to hand over. Businesses, venues and people who appear in it are welcome to ask, and we will come back with simple terms.
Requests for files. If someone other than our client asks us for files, we will handle the request directly with them. We do not release raw material or masters to third parties on a client's behalf without a licence in place.
Our use. We may keep and use our own footage and photography in our portfolio, case studies, showreel and channels, subject to the confidentiality in section 10 and the opt-out in section 8.
10. Confidentiality
Each of us will keep the other's non-public, proprietary or commercially sensitive information confidential, and will not disclose it to anyone else without written consent, unless the law requires it. This continues after our work together ends.
11. Results
We bring care, skill and judgment to everything we do. Marketing outcomes depend on many things outside our control, including your market, your product, platform changes and timing. We do not guarantee specific commercial results such as sales, rankings, reach or follower numbers, and nobody honestly can.
12. Websites & Digital Builds
Where we build something for you, we will fix defects in our own work that are reported within 30 days of launch, at no cost. This does not cover content updates, new features, problems caused by third-party services or platforms, or changes made by someone else after handover.
13. Ending an engagement
Either of us can end an engagement with 30 days' written notice.
Either of us can end it immediately if the other commits a serious breach and does not fix it within a reasonable time.
When an engagement ends, you pay for the work done up to the end date. Any fees you have paid in advance for work not yet delivered are refunded on a pro-rata basis.
14. Liability
We stand behind our work. This section sets the limits of what we are responsible for.
Indirect loss. To the extent the law allows, Studio 27 is not liable for indirect or consequential loss, or for loss of profit, revenue, opportunity, data or goodwill, however it arises.
Cap. Our total liability in connection with an engagement, for all claims combined, is limited to the fees you paid us in the three months before the event that gave rise to the claim.
Third parties. We are not liable for the acts, outages, policy changes or decisions of third-party platforms and providers, including social networks, advertising platforms, email services, hosting and software tools.
Your materials and approvals. We are not liable for loss arising from materials, information or instructions you give us, from work you have approved, or from delays in feedback, approvals or access. If someone else makes a claim against us because of materials you supplied, or because of statements about your products or services that you approved, you agree to cover our reasonable costs of that claim.
Changes after handover. We are not liable for problems caused by changes made to our work by you or anyone else after we deliver it.
Time limit. Tell us about any claim in writing within six months of the work being delivered. After that, to the extent the law allows, the claim cannot be brought.
Your legal rights. Nothing in these terms excludes or limits any right you have that cannot be excluded by law, including under the Australian Consumer Law. Where the law allows us to limit our liability for those rights, it is limited to supplying the services again or paying the cost of having them supplied again.
15. If something goes wrong
If there is a disagreement, we will first try to resolve it in good faith through a direct conversation between senior people on each side. If it is not resolved within 14 days, either of us may take further steps
16. Using this website
The content on this site is ours or our clients', and is protected by copyright. You are welcome to share it with credit. Please do not copy or republish it as your own.
The site is provided for general information. We work to keep it accurate and available but cannot promise it will always be either.
Links to other sites are provided for convenience. We are not responsible for their content.
How we handle personal information is set out in our Privacy Policy.
17. Changes to these terms
We may update these terms from time to time. The current version is always on this page with the date at the top. Changes do not alter a signed agreement already in place.
18. Governing Law
These terms are governed by the laws of Victoria, Australia.
19. Contact
Questions about these terms: hello@studio27creative.com
